Product features FAQ

The eSIM Test Profile Service in its current version addresses all devices which use the GSMA Remote SIM Provisionig technology as defined for “consumer” devices (SGP.21 / 22). This includes devices like smartphones, watches, laptops, but also many IoT devices like dog trackers, surveillance cameras etc. Even some industrial M2M devices use this technology even though this was not the target of this technology.

Complementary, there is the related GSMA Remote SIM Provisioning technology for M2M devices (SGP.01 / 02). The eSIM Test Profile Service does not yet support this specification and the related devices.

IoT devices are supported as long as they are based on the GSMA Remote SIM Provisionig technology as defined for “consumer” devices (SGP.21 / 22). Many IoT devices addressing consumer use cases (WiFi router, dog trackers, surveillance cameras etc.) will use this technology and are therefore supported by the eSIM Test Profile Service.

This is not possible - at least not at the same point in time. There are two options:

  1. Download the test profile to one device and conduct your testing. Then, delete the test profile on this first device. When this is done, you can download the test profile to another device for testing.
  2. If you need a test profile on multiple devices in parallel, use a separate test profile per device. You can check in the self-service portal regarding test profiles which are available (in state Released. If there are not any more test Profiles in Released state, but in Available stat, transfer them into Release by ordering the. If there are still not enough test profiles of a specific template type, contact COMPRION to provision more into your stock here.

Profiles and profile templates FAQ

   ·     You can find a specification document on GSMA’s web portal: Please check-out the “TS.48 Generic eUICC Test Profile for Device Testing” document here (https://www.gsma.com/esim/esim-specification/).

Please check-out the Profile template page of this online documentation to obtain information about all available profile templates and options to provide custom-specific templates.

When you look into the profile management section of your self-service portal account, you will initially only find profiles according to the GSMA TS.48 specification.

This is intended as it is just the starting point (as TS.48 is very frequently used) and to prevent from flooding you with profiles related to too many profile templates which you do not need.

You can request additional profiles according to any of the provided templates as needed here.

There is an option to support you with profiles according to custom-specific templates. Please see here for more details.

You are right. The original specification of a standardized test profile, e.g. GSMA TS.48, may specify a specific ICCID. This is possible if you test a single device / eUICC with a dedicated RSP service, which is only used for this device (or you do not use a RSP service at all, because the test profile is already on the eUICC).

A service like the eSIM Test Profile Service, which deals with multiple personalized profiles, serving multiple devices, must be able to differentiate the test profiles. And this needs to happen by different ICCIDs.

However, this deviation from the specification of the test profile should not cause problems.

We might be able to provide you with such a custom profile templates. Please have a look at this section, explaining the options.

Please just go here to request additional personalized profiles.

You can see the state of a personalized profile in two places in the self service portal:

  • In the Profiles section, in the rightmost column
  • In the detailed view of a specific profile

These states are defined in the GSMA Remote SIM Provisioning specification SGP.22 which you can find here. Most important for you are the following states:

StateMeaning
AvailableThe personalized profile has been produced and is in your account. But it is not yet ready to be downloaded to a device. For this, you first need to order it, which will bring it into the Released state.
ReleasedThe personalized profile is ready to be downloaded to a test device. No other device is using it at this moment.
DownloadedThe personalized profile has been successfully downloaded to a device, but is not yet installed.
InstalledThe personalized profile has been successfully downloaded to a device and has also been successfully installed.
ErrorSomething went wrong during downloading or installing a personalized profile. To get more details on the problem, see here.

 

 

Consistent with the ICCID, the IMSI will contain:

  • 001 for MCC
  • 01 for MNC

These value represent the standardized values for a test network.

The initial digits of the ICCIDs will always be:

       89 00101053

The 89 stands for the telecommunications industry.

Afterwards these digits you'll find digits, representing a serial number of the test profile, and finally a single calculated check digit.

Part of the template provisioning is also to define the metadata used for this template, which may also result in different behaviours of respective profiles on a device / eUICC.

Profile metadata is standardized in the GSMA Remote SIM Provisioning specification SGP.22.

As a default, each profile / profile template will be provisioned with:

  • MCC / MNC = 001 / 01
  • Profile Class "Test"

Purchasing and commercial FAQs

·        It is a transaction which is successful. I.e. a transaction leading to the Error state is not counted. If multiple re-tries of a download are necessary, it will still be counted as a single transaction.

Please check out the monthly email which you get from us to see the status from end of last month. Newly purchased Service Credits during the month and the Service Credits consumption during the month will show-up at the usage report of the month.

Please check-out the Service Credit usage report you get from us on a monthly basis.

Fixing problems FAQs

Potential problems are:

  • Profile is not in the Released status:
    • In case it is in the Available status, you still need to order it
    • In case it is in the Downloaded or Installed state: the profile has already been downloaded to another device. Each profile can only be used on a single device at each point in time. If you delete the profile on the device, the profile returns into the Released status and you can then download it to another device. If you do not have access to the device anymore to which a profile was downloaded before, check here to resolve this.
    • In case it is in the Error status: This happens if the profile download to a device or the installation on the device was not successful. In order to reset the profile, check here

In order to re-use a personalized profile which is in the Downloaded or Error state, it needs to be transferred back to Released. First of all, please try to delete the profile on the device to do so and check in the self-service portal if the profile leaves the Error state.

If this is not successful, you can enforce the reset of a profile.

When looking at the details of a profile that is in an Error state, you'll see a red Cancel button on the upper right hand side:

Pressing the Cancel button will move the profile back into the Available state. From there it can be Ordered again and by this moved to the Released state from which it can be downloaded again.

I this does not help, please let us know to find a solution.

One reason for this can be that there is a mismatch between the capabilities of the eUICC and the features of the Test Profile. One example: The GSMA TS.48 V3 SAIP 2.3 with/without BER-TLV Profile addresses 5G features. A device / eUICC which is not 5G capable might not be able to deal with this profile.
Probably you not just got an error message on the mobile device but alto the Test Profile in in the Error state in the self-service Portal. Please check here for how to analyze / fix this.

When you need more profiles you will go to the Profile Order section in the self service portal, select the template type you need and start to order another profile.

Depending on how many profiles you have already ordered before, there may not be any more profiles left in stock for ordering.

In this case go to this support page and trigger to get more profiles into your stock. Please note: it may take few days to fulfill your request, so it is best to plan with a bit of lead time. Having profiles in the stock does not generate any cost for you as long as you do not also download them.

Yes - there cannot be a guarantee that eSIM test profiles can be used on all devices / markets / constellations - in particular when this is about commercial off-the-shelf devices. The reason is that device manufactures, often in cooperation with mobile network operators, implement some limitations on the devices regarding which eSIM profiles can be used.

Limitations are e.g.:

  • for smartphones:
    • certain devices, e.g. within a specific market, only accept eSIM profiles of certain mobile network operators - those with are part of a cooperation with the device manufacturer
  • smartwatches and other devices which are provisioned as companion device in relationship to a smartphone:
    • the eSIM of the companion device needs to be from the same mobile network operator than the one used for the smartphone
    • the companion device and the mastering smartphone needs to have the same MSISDN
    • only eSIM profiles from certain mobile network operators are supported

In case the device under test comes with such (or similar) limitations, test profiles cannot be used as these limitations have been hard-coded into the device by its manufacturer.

Please try to get hold of a device which does not come with such limitations.

Self Service Portal FAQs

We only provide one self service portal account for each customer. We recommend that you identify the best positioned person in your organization to manage this account and to act on behave all other colleagues.

In the profile management section when you select a profile which is in the Released state or Error, a red Cancel button becomes highlighted and available:

With this button, you can move a personalized profile back from the Released state into the Available state.

Please note: this is not at all related to commercially cancelling the personalized profile. It is just about the technical state change.

In case you need to change the password, e.g. because it got lost or you are concerned that it has been compromised, please send us a respective service request here.

Please see below in more detail how to install the certificate which we send you as part of the on-boarding process to the service.

Save the certificate from the email on your computer, e.g. on the Desktop:

Click on the certificate file to start the Windows Certificate Import Wizard:

As a default, click on Next:

The certificate file, which you clicked on to start the process, should be shown. Just click on Next:

The is no password set, so just leave the field blank and click on Next:

If you do not want to use a special configuration on your PC, let just Windows automatically select the certificate store. So just click Next:

Then just press the Finish button and you are done.

When you open the browser with the self-service portal URL, the browser shall ask you to select the certificate to use. You may need to re-start the browser. Depending on browser, this might be skipped and the same certificate you used last time is used.