How-to-use the service

This part of the service documentation is structured in a way to take you in 5 simple steps through everything you need to know to use the service.

If you are new to the product, it will make sense to go through these steps one-by-one. If you are already using the service, the Step 4 - Use the service section might be the one most relevant for you.

There are two service components:

  • The eSIM personalized test profiles, which are at your disposal
  • The download functionality, to transfer these profiles to devices

The commercial model for both elements is pay-as-you-use. Each personalized profile is charged per usage time with a monthly fee according to its template type. The downloads to a device are charged by transaction.

The way to conduct this is by "Service Credits". You purchase a number of Service Credits in advance, which are consumed when utilizing personalized profiles and download transactions. When you purchase Service Credits for the first time, COMPRION will also provide you with access to a self-service portal to manage all your personalized profiles yourself.

After this, you can purchase Service Credits based on your need. Please note:

  • If all of your Service Credits have been fully consumed, the ability to use the service stops. So please ensure that you always have enough Service Credits in your balance to cover your needs.

In addition to this, you may have the need to use the eSIM Test Profile Service with test profiles based on your own bespoke templates. There are two options for this:

  • You develop the test profile template yourself: you can then send it to COMPRION for provisioning on the eSIM Test Profile Service in your account. This is a standard service which can be purchased in COMPRION's Web Shop. Please see more details here.
  • You task COMPRION to develop a test profile template based on your bespoke requirements. This is a project business and will come with a price based on the complexity of your requirements. Please contact us via our Sales team to discuss more details.

All this can be done via COMPRION's Web shop.

Please see here for all commercial aspects including pricing.

After having purchased Service Credits for the first time on COMPRION's Web shop, you'll get access to the self-service portal of the service.

For the communication with you, we'll use the email address which you have registered in the Web shop. You can change this here if  a different point-of-contact in your company is better suited for all interaction regarding the use of this service.

You will receive three emails:

  1. A certificate (.pfx file), which all people using the self-service portal in your company need to install on the PC they are using. It will be used by the Web browser. This is to ensure maximum security. Please check the FAQ here to get more information on this, including how to install it.
  2. The log-in name.
  3. The password.

For security reasons, we send you all these information in separate emails. The URL to log-in is:

What you also derive from this URL is that Truphone is COMPRION's trusted partner to deliver the service.

Service Credits to cover the use of eSIM test profiles and respective download transactions to test devices always need to be purchased in advance. We recommend that you do something like a "rolling forecast" in order to ensure that you always have enough Service Credits to cover your needs:

  • If you start using additional eSIM test profiles, the respective Service Credits will be deduced from your balance as soon as you start using them (first download transaction). As the minimum usage duration for an eSIM Test Profile is 6 months, the Service Credit amount for these initial 6 months will be deduced from your balance as soon as you use a profile for the first time.
  • If you just continue to use an eSIM test profile after its 6 months minimum period, the monthly fee will be deduced from your balance at the begin of each month for the period of the month.
  • Fees for eSIM test profile download transactions will be deduced from your balance when they happen, but latest at the end of a month.

Please understand: When your service usage exceeds your Service Credit balance, your service will be suspended.

You can always top-up your Service Credit balance on COMPRION's Web Shop.

Using the service is to a large extend done via the self-service portal. The individual steps, for which you can find information here, are:

  1. Login to the self-service portal
  2. Order a test profile
  3. Manage your test profiles
  4. Download and debug

Please check-out the links for the individual sections.

You'll get a monthly email from COMPRION with:

  • Overview of usage of the past months, i.e.:
    • which profiles have been in use and how many Service Credits have been charged for this
    • how many profile download transactions have been conducted and how many Service Credits have been charged for this
  • Monthly Service Credit status

In the future, this information will become available online on a portal.

Base on this information you should estimate your Service Credit need for the next month to ensure that your balance covers this. If not, you risk that the eSIM Test Profile Service usage becomes suspended.