This part of the service documentation is structured in a way to take you in 5 simple steps through everything you need to know to use the service.
If you are new to the product, it will make sense to go through these steps one-by-one. If you are already using the service, the Step 4 - Use the service section might be the one most relevant for you.
There are two service components:
The commercial model for both elements is pay-as-you-use. Each personalized profile is charged per usage time with a monthly fee according to its template type. The downloads to a device are charged by transaction.
The way to conduct this is by "Service Credits". You purchase a number of Service Credits in advance, which are consumed when utilizing personalized profiles and download transactions. When you purchase Service Credits for the first time, COMPRION will also provide you with access to a self-service portal to manage all your personalized profiles yourself.
After this, you can purchase Service Credits based on your need. Please note:
In addition to this, you may have the need to use the eSIM Test Profile Service with test profiles based on your own bespoke templates. There are two options for this:
All this can be done via COMPRION's Web shop.
Please see here for all commercial aspects including pricing.
After having purchased Service Credits for the first time on COMPRION's Web shop, you'll get access to the self-service portal of the service.
For the communication with you, we'll use the email address which you have registered in the Web shop. You can change this here if a different point-of-contact in your company is better suited for all interaction regarding the use of this service.
You will receive three emails:
For security reasons, we send you all these information in separate emails. The URL to log-in is:
What you also derive from this URL is that Truphone is COMPRION's trusted partner to deliver the service.
Service Credits to cover the use of eSIM test profiles and respective download transactions to test devices always need to be purchased in advance. We recommend that you do something like a "rolling forecast" in order to ensure that you always have enough Service Credits to cover your needs:
Please understand: When your service usage exceeds your Service Credit balance, your service will be suspended.
You can always top-up your Service Credit balance on COMPRION's Web Shop.
You'll get a monthly email from COMPRION with:
In the future, this information will become available online on a portal.
Base on this information you should estimate your Service Credit need for the next month to ensure that your balance covers this. If not, you risk that the eSIM Test Profile Service usage becomes suspended.