This part of the service documentation guides you through everything you need to know to use the service in 5 easy steps.
If you are a new user, it makes sense to go through these steps one by one. If you are already using the service, the Step 4 - Use the service section may be the most relevant for you.
There are two service components:
The commercial model for both elements is pay-as-you-use. Each personalized profile is charged per usage time with a monthly fee according to its template type. The downloads to a device are charged by transaction.
The way to conduct this is by "Service Credits". You purchase a number of Service Credits in advance, which are consumed when utilizing personalized profiles and download transactions. When you purchase Service Credits for the first time, COMPRION will also provide you with access to a self-service portal to manage all your personalized profiles yourself.
After that, you can purchase Service Credits as needed. Please note:
In addition to this, you may need to use the eSIM Test Profile Service with test profiles based on your own customized templates. There are two options for this:
All this can be done via COMPRION's Web shop.
Please see here for all commercial aspects including pricing.
After having purchased Service Credits for the first time in COMPRION's Web shop, you will get access to the self-service portal of the service.
To communicate with you, we will use the email address that you have registered in the Web shop. You can change this here if a different point of contact in your company is better suited for all interaction regarding the use of this service.
You will receive three emails that contain the following:
For security reasons, we send this information in separate emails. The URL for logging in is:
What you can also derive from this URL is that Truphone is COMPRION's trusted partner to deliver the service.
The Service Credits to cover the use of eSIM test profiles and respective download transactions to test devices always need to be purchased in advance. We recommend that you set up something like a "rolling forecast" to ensure that you always have enough Service Credits to cover your needs:
Please understand: When your service usage exceeds your Service Credit balance, your service will be suspended.
You can always top up your Service Credit balance in COMPRION's Web Shop.
The service is used to a large extend via the self-service portal. The individual steps, for which you can find information here, are:
Please check out the links for the individual sections.
You will get a monthly email from COMPRION with:
In the future, this information will become available online in a portal.
Based on this information, you should estimate your Service Credit need for the next month to make sure that your balance is sufficient. If not, you risk that the use of the eSIM Test Profile Service is suspended.
If you cannot find what you are looking for, leave us a note and we will get back to you as soon as possible.